Shipping


Shipping, deliveries and duties www.seteriacomasca.com of La Seta di Como S.r.l. ships its products through the reliable service offered by the DHL courier for Italy, Europe and abroad. Shipments are all traceable. At the time of shipment, a tracking number will be provided to the customer, so that he can easily check the progress of his shipment. It is compulsory for the customer, when ordering, to provide the correct and complete address with name, street name, house number, specific ZIP code, possible internal number of the building/bell, country of destination but above all one or more telephone numbers in order to facilitate the delivery by the courier. In case it is not possible to use the DHL services, the national and international postal services will be used. A shipping code will be indicated to the customer, this without traceability guarantee. In the case that www.seteriacomasca.com receives orders to be delivered to areas not served by regular shipping services, the company can always reserve the right to cancel the order and reimburse the value of the same to the customer, without any penalty. Delivery times may vary based on availability. The shipment of goods is carried out always and only after receipt of payment by La Seta di Como S.r.l. In case of payment by bank transfer, La Seta di Como S.r.l. will wait for the real currency credit to its account. The transmission of a transfer receipt will not constitute any proof of payment. Orders will be processed as soon as possible. Delivery times depend on the time of receipt of the order. For orders placed during the weekend the shipment will be processed as from the following Monday morning, except for summer holiday periods or festivities. In this case a notice on the homepage of www.setariacomasca.com will inform you about any suspensions, delays in delivery or estimated times that are different from what was communicated.

  • Italy express service: € 10. Delivery within 24/48 hours from the shipment date.

Free shipping above € 150.

  • Europe express service: € 15. Delivery within 2/4 working days from the shipment date (Europe).
    Free shipping above € 150. Shipping type: DDP (Delivery Duty Paid)

  • Customs charges, import and local taxes are always charged to the recipient, so the total cost of the shipment will always amount to € 20 and/or be free of charge + customs duties and insurance costs on request.

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  • World standard service: € 35. Delivery within 10-20 working days from the shipment date (rest of the world).
    Free shipping above € 150. Shipping Type: DDU (Delivery Duty Unpaid).

    Customs charges, import and local taxes are always charged to the recipient, so the total cost of the shipment will always amount to € 35 and/or be free of charge + customs duties and insurance costs on request.

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We inform you that any customs duties will be charged to and paid by the customer once he receives the package by cash on delivery. Therefore www.seteriacomasca.com of La Seta di Como S.r.l. is not responsible for these charges and invites you to inquire at the competent authorities about the duty costs. For Sardinia, Sicily, Campania, Calabria, Puglia and smaller islands the delivery times may not fully comply with the aforementioned timing. The DHL courier carries out deliveries from Monday to Friday during office hours. If the courier does not find any person to collect the package, he will make a second attempt on the following business day. If the second attempt is not successful, the parcel will remain in storage in the DHL warehouse for 15 days. In this case, the customer will be responsible for the cost of collection of the goods from the DHL warehouse. Silk of Como S.r.l. does not assume responsibility for any theft or lost goods during the period of stay.

All express shipping requests will be dealt with on the same day, provided that they are made before 10:00 am and as soon as payment is received. Otherwise, once payment is received, the goods will be sent on the following day. All shipments are accompanied by sales documents and waybills. If at the time of collection the package has any sign of tampering, the customer can either accept or refuse the package. In case of acceptance or assessment of any tampering after the package collection, the customer is requested to send an e-mail to: info@seteriacomasca.com , attaching the pictures of the tampered package as well as the waybill with the highlighted tracking number. Every good for sale on www.seteriacomasca.com has to be considered VAT included. By submitting the order form, the customer confirms that he has read and accepted the Terms and Conditions of Sale, the Policy and the Disclosure Statement. www.seteriacomasca.com may change the terms and conditions of sale at any time by informing its customers by e-mail.